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Unable to install tool

I had source tree for windows before. After I requested for update(postponed for approx 6 months) it failed. Uninstalled, and can't reinstall and be getting 2 unable to install tool error messages:

1) Extraction of c:\users\myself\AppData\Local\Atlassian\SourceTree\ failed

2) Extraction of c:\users\myself\AppData\Local\Atlassian\SourceTree\ failed


Please advice

3 answers

0 votes
Nir Haimov Community Leader Mar 12, 2018

let me understand.

You are trying to install source tree on your windows pc and get the error?

Did you try to delete the "c:\users\myself\AppData\Local\Atlassian\SourceTree" directory and install again?

I sure did...

I have also rebooted PC, just in case...

Windows 8.1 if it matters.

what source tree version are you trying?

Nir Haimov Community Leader Mar 12, 2018

did you try to "right click" the installation and run as administrator?

Please ignore.

Nir Haimov Community Leader Mar 12, 2018

try to go to "c:\users\myself\AppData\Local\Atlassian\SourceTree\"

and extract manually both zip files.

That should work

Read this advice online. To extract where? Why should I do that? Isn't it an ST bug?

it's a bug, yes.

But we are trying to workaround it :)

in the  "c:\users\myself\AppData\Local\Atlassian\SourceTree\"

if you don't have it already, create new folder "git_extras", extract "" to that folder.

if you don't have it already, create new folder "hg_extras", extract "" to that folder.

OK. Will try it tonight.


А dank

Nir Haimov Community Leader Mar 15, 2018


Did it worked?


Those folders have existed, but *.exe files were not extracted from *.zip files. I did extract them manually. This process leaves a pretty bad taste in my mouth. 

Can I connect with you via LinkedIn?


7-Zip [32] 16.02 : Copyright (c) 1999-2016 Igor Pavlov : 2016-05-21

Scanning the drive for archives:
1 file, 610535 bytes (597 KiB)

Extracting archive: C:\Users\myself\AppData\Local\Atlassian\SourceTree\
Path = C:\Users\mich\AppData\Local\Atlassian\SourceTree\
Type = zip
Physical Size = 610535

Sub items Errors: 1

Archives with Errors: 1

Sub items Errors: 1

Nir Haimov Community Leader Mar 28, 2018


Sorry for not responding.

Honestly, i have no more ideas.

Truly, i never faced the problem my-self, i install it with no problems, but i tried to help in every way i could have think.

I got no more ideas :(

@Nir Haimov

Appreciating your effort. Thank you anyway. 

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