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Unable to install and Configure Sourcetree in my desktop

After downloading sourcetree, we are not able to setup account and perform required configurations. Please help

1 answer

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Ana Retamal Atlassian Team Aug 17, 2018

Hi Sudharsan, can you elaborate a bit more on what is the problem exactly?:

  1. In which step are you stuck?
  2. Do you already have an Atlassian account?
  3. Do you use Bitbucket Server or Cloud? 
  4. Can you send a screenshot of the error message you get, if any?

Kind regards,

Ana 

Hi,
 
In which step are you stuck?
Answer : I am stuck while configuring Atlassian account in Sourcetree setup. It shows unauthorized error
 
Do you already have an Atlassian account?
Answer : Yes i do have an Atlassian account
 
Do you use Bitbucket Server or Cloud? 
Answer : I use Bitbucket server 
 
Can you send a screenshot of the error message you get, if any?
Answer : Attached error message screenshot
In register account page when i click on Atlassian account -> I enter my Atlassian mail id and click on continue -> then it takes me to microsoft sign in page -> then i get below error

Ana Retamal Atlassian Team Aug 20, 2018

Hi Sudharsan, thanks for your reply. 

I'm afraid the screenshot didn't get attached properly, so I'll have to do without that. 

If you're using Windows, please make sure Internet Explorer is updated to the latest version as Sourcetree relies on it for authentication. 

If you're still having issues, please try to log in to https://my.atlassian.com/product directly from Internet Explorer and let us know how it goes.

If all the above fails, we'll need you to resend the screenshot again.

Best regards,

Ana

Hi Ana,

 

Could you please see https://jira.atlassian.com/browse/SRCTREEWIN-9052 . This has screenshot attached.. Can we have quick call so that i can show the issue to you in better way

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