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Sourcetree update failed. Fresh install also failing.

pua_kevin September 21, 2017

Clicking "Use existing account" prompts this window:
https://twitter.com/regameyk/status/910940074056982528

It's blank, and I cannot progress.

Little help?

1 answer

0 votes
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 21, 2017

Try this, open Internet Explorer, go to the Advanced options tab, click on Reset your Internet Explorer Settings and check Delete personal settings, that seems to solve it for my users that have had the issue.

pua_kevin September 21, 2017

Cheers Mikael - I'd seen that solution as well. I tried and no dice. Not very surprising, considering I've never used Internet Explorer on this machine. :/

Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 21, 2017

SourceTree is using IE to display the login page. What I have noticed is that it may take a bit before the reset take affect, like 30 seconds or more, so that may be worth a try.

pua_kevin September 21, 2017

It's been well over 30 minutes since resetting/deleting settings here. And the Sourcetree blank window has been up for a while too. Still just a blank window.

Thanks for the attempt at assistance though.

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