On Windows 7.
Rebooted computer this morning, SourceTree no longer starts.
I suspected Windows Updates.
.NET security updates applied today:
KB2901126
KB2898869
Uninstalled Both.
Uninstalled and Reinstalled Sourcetree
Deleted AppData for Sourcetree
No Dice.
Error log:
Faulting application name: SourceTree.exe, version: 1.4.1.0, time stamp: 0x52f100ba Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24 Exception code: 0xc0000374 Fault offset: 0x00000000000c4102 Faulting process id: 0x1b90 Faulting application start time: 0x01cf389645c01315 Faulting application path: C:\Program Files (x86)\Atlassian\SourceTree\SourceTree.exe Faulting module path: C:\windows\SYSTEM32\ntdll.dll Report Id: c04229d6-a489-11e3-9559-642737ddb166
Report.wer:
Version=1 EventType=APPCRASH EventTime=130385133305193274 ReportType=2 Consent=1 UploadTime=130385133305863312 ReportIdentifier=c04229d7-a489-11e3-9559-642737ddb166 IntegratorReportIdentifier=c04229d6-a489-11e3-9559-642737ddb166 Response.BucketId=6788129 Response.BucketTable=20 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=SourceTree.exe Sig[1].Name=Application Version Sig[1].Value=1.4.1.0 Sig[2].Name=Application Timestamp Sig[2].Value=52f100ba Sig[3].Name=Fault Module Name Sig[3].Value=StackHash_259c Sig[4].Name=Fault Module Version Sig[4].Value=6.1.7601.18247 Sig[5].Name=Fault Module Timestamp Sig[5].Value=521eaf24 Sig[6].Name=Exception Code Sig[6].Value=c0000374 Sig[7].Name=Exception Offset Sig[7].Value=00000000000c4102 DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.1.7601.2.1.0.256.48 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=259c DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=259cf68fcd17b809dd64a7b97ab5b735 DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=21a4 DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=21a4f296e23ecaf8ea3afbd7ddcca42c UI[2]=C:\Program Files (x86)\Atlassian\SourceTree\SourceTree.exe UI[3]=SourceTree has stopped working UI[4]=Windows can check online for a solution to the problem. UI[5]=Check online for a solution and close the program UI[6]=Check online for a solution later and close the program UI[7]=Close the program LoadedModule[0]=C:\Program Files (x86)\Atlassian\SourceTree\SourceTree.exe LoadedModule[1]=C:\windows\SYSTEM32\ntdll.dll LoadedModule[2]=C:\windows\SYSTEM32\MSCOREE.DLL LoadedModule[3]=C:\windows\system32\KERNEL32.dll LoadedModule[4]=C:\windows\system32\KERNELBASE.dll LoadedModule[5]=C:\windows\system32\ADVAPI32.dll LoadedModule[6]=C:\windows\system32\msvcrt.dll LoadedModule[7]=C:\windows\SYSTEM32\sechost.dll LoadedModule[8]=C:\windows\system32\RPCRT4.dll LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll LoadedModule[10]=C:\windows\system32\SHLWAPI.dll LoadedModule[11]=C:\windows\system32\GDI32.dll LoadedModule[12]=C:\windows\system32\USER32.dll LoadedModule[13]=C:\windows\system32\LPK.dll LoadedModule[14]=C:\windows\system32\USP10.dll LoadedModule[15]=C:\windows\system32\IMM32.DLL LoadedModule[16]=C:\windows\system32\MSCTF.dll LoadedModule[17]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll LoadedModule[18]=C:\windows\system32\MSVCR110_CLR0400.dll LoadedModule[19]=C:\windows\assembly\NativeImages_v4.0.30319_64\mscorlib\54c5d3ee1f311718f3a2feb337c5fa29\mscorlib.ni.dll LoadedModule[20]=C:\windows\system32\ole32.dll LoadedModule[21]=C:\windows\system32\CRYPTBASE.dll LoadedModule[22]=C:\windows\system32\uxtheme.dll LoadedModule[23]=C:\windows\system32\CRYPTSP.dll LoadedModule[24]=C:\windows\system32\rsaenh.dll LoadedModule[25]=C:\windows\system32\VERSION.dll LoadedModule[26]=C:\windows\Microsoft.Net\assembly\GAC_MSIL\PresentationFramework\v4.0_4.0.0.0__31bf3856ad364e35\PresentationFramework.dll LoadedModule[27]=C:\windows\Microsoft.Net\assembly\GAC_MSIL\WindowsBase\v4.0_4.0.0.0__31bf3856ad364e35\WindowsBase.dll LoadedModule[28]=C:\windows\Microsoft.Net\assembly\GAC_MSIL\System.Xaml\v4.0_4.0.0.0__b77a5c561934e089\System.Xaml.dll LoadedModule[29]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll LoadedModule[30]=C:\windows\system32\OLEAUT32.dll LoadedModule[31]=C:\windows\Microsoft.Net\assembly\GAC_64\PresentationCore\v4.0_4.0.0.0__31bf3856ad364e35\PresentationCore.dll LoadedModule[32]=C:\windows\assembly\NativeImages_v4.0.30319_64\System\4598449d72d7ebbd53952399ed5fc710\System.ni.dll LoadedModule[33]=C:\windows\Microsoft.Net\assembly\GAC_MSIL\System.Configuration\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll LoadedModule[34]=C:\windows\system32\RpcRtRemote.dll LoadedModule[35]=C:\Program Files (x86)\Atlassian\SourceTree\SourceTreeShared.dll LoadedModule[36]=C:\windows\system32\dwrite.dll LoadedModule[37]=C:\windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll LoadedModule[38]=C:\windows\Microsoft.NET\Framework64\v4.0.30319\WPF\PresentationNative_v0400.dll LoadedModule[39]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\nlssorting.dll LoadedModule[40]=C:\windows\system32\dwmapi.dll LoadedModule[41]=C:\windows\system32\urlmon.dll LoadedModule[42]=C:\windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll LoadedModule[43]=C:\windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll LoadedModule[44]=C:\windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll LoadedModule[45]=C:\windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll LoadedModule[46]=C:\windows\system32\api-ms-win-downlevel-version-l1-1-0.dll LoadedModule[47]=C:\windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll LoadedModule[48]=C:\windows\system32\normaliz.DLL LoadedModule[49]=C:\windows\system32\iertutil.dll LoadedModule[50]=C:\windows\system32\WININET.dll LoadedModule[51]=C:\windows\system32\Secur32.dll LoadedModule[52]=C:\windows\system32\SSPICLI.DLL LoadedModule[53]=C:\windows\system32\SHELL32.dll LoadedModule[54]=C:\windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll LoadedModule[55]=C:\windows\system32\WINTRUST.dll LoadedModule[56]=C:\windows\system32\CRYPT32.dll LoadedModule[57]=C:\windows\system32\MSASN1.dll LoadedModule[58]=C:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsecimpl.dll LoadedModule[59]=C:\windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_a4d3b9377117c3df\COMCTL32.dll LoadedModule[60]=C:\windows\system32\imagehlp.dll LoadedModule[61]=C:\windows\system32\ncrypt.dll LoadedModule[62]=C:\windows\system32\bcrypt.dll LoadedModule[63]=C:\windows\system32\bcryptprimitives.dll LoadedModule[64]=C:\windows\system32\USERENV.dll LoadedModule[65]=C:\windows\system32\profapi.dll LoadedModule[66]=C:\windows\system32\GPAPI.dll LoadedModule[67]=C:\windows\system32\cryptnet.dll LoadedModule[68]=C:\windows\system32\WLDAP32.dll LoadedModule[69]=C:\windows\system32\SensApi.dll LoadedModule[70]=C:\windows\Microsoft.Net\assembly\GAC_MSIL\System.Xml\v4.0_4.0.0.0__b77a5c561934e089\System.Xml.dll LoadedModule[71]=C:\windows\Microsoft.Net\assembly\GAC_MSIL\UIAutomationTypes\v4.0_4.0.0.0__31bf3856ad364e35\UIAutomationTypes.dll LoadedModule[72]=C:\windows\Microsoft.Net\assembly\GAC_MSIL\System.Core\v4.0_4.0.0.0__b77a5c561934e089\System.Core.dll LoadedModule[73]=C:\windows\system32\d3d9.dll LoadedModule[74]=C:\windows\system32\d3d8thk.dll LoadedModule[75]=C:\windows\system32\aticfx64.dll LoadedModule[76]=C:\windows\system32\atiu9p64.dll LoadedModule[77]=C:\windows\system32\atiumd64.dll LoadedModule[78]=C:\windows\system32\atiumd6a.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 FriendlyEventName=Stopped working ConsentKey=APPCRASH AppName=SourceTree AppPath=C:\Program Files (x86)\Atlassian\SourceTree\SourceTree.exe
I found the solution to this on my own.
The answer was to fully uninstall and re-install my graphics drivers.
I don't know why something as general as graphics drivers would only be affecting certian applications, but there it is.
Noticed the same thing happening in Windows 7 with a generic(ish) dell laptop
Everything I could get from the event viewer is here. It's the same problem I think.
Application: SourceTree.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code e0434352, exception address 000007FEFCC3B3DD
@Jacob Whetstone, when you say graphics drivers, what, specifically did you reinstall?
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I'm not sure what the proper workflow is here but I filed a bug on JIRA regarding this: https://jira.atlassian.com/browse/SRCTREEWIN-3318
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I fully uninstalled all video drivers (via device manager) until I was down to generic VGA, then installed the latest version of ATI Catalyst, and everything was working again.
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I don't believe this is really a bug in Sourcetree itself, but rather something between the ATI drivers and the .NET rendering libraries that Sourcetree happens to be using. It happened to me directly after a Windows update.
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Jacob, I think you're right. When we uninstalled then re-installed .NET4.5.2, it appears to be working fine. I'll close my bug and hopefully others can see this and fix the issue.
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