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Sourcetree mac app 2.6.3 won't launch. It hangs at "Please enter an email address"

Peter Mingione Oct 20, 2017

Source tree mac app 2.6.3 won't launch. It hangs at "Please enter an email address" I tried to reinstall 2.5.3 but it does the same.Screen Shot 2017-10-20 at 4.50.58 PM.png

1 answer

1 vote
Andrew Heinzer Atlassian Team Oct 20, 2017

Hi Peter,

Sorry to hear about this problem.  However I believe this problem you are seeing is actually a known bug in both 2.5 and 2.6 revisions of Sourcetree.   This is documented in the bug ticket SRCTREE-5034.

I would recommend watching that ticket for updates as to when this will be resolved.

In the meantime, I found that a few other users have reported using the 2.1 version of Sourcetree in order to get around this documented bug.   https://community.atlassian.com/t5/Sourcetree-questions/Sourcetree-not-accepting-email-address/qaq-p/647580

On both the bug ticket and that other thread @Benjamin Lemoineposted that work-around:

I have the exact same issue from this morning... I am under El Capitan 10.11.6 on a Mac book pro. It's a Blocker issue...

 

You still can use the older version of the software version 2.1 that you can download there :

SourceTree_2.1.dmg

or there :

https://www.sourcetreeapp.com/download-archives

I hope this helps,

Andy

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