Sourcetree doesn't launch

Vincent Dupuy February 11, 2015

The exe doesn't launch and I can't uninstall it. What do I need to do ?

3 answers

0 votes
Vincent Dupuy February 11, 2015

Nom de l’application défaillante SourceTreeSetup_1.6.13.exe, version : 1.6.13.0, horodatage : 0x54c8c1b5
Nom du module défaillant : SourceTreeSetup_1.6.13.exe, version : 1.6.13.0, horodatage : 0x54c8c1b5
Code d’exception : 0xc0000417
Décalage d’erreur : 0x000c69d1
ID du processus défaillant : 0x112c
Heure de début de l’application défaillante : 0x01d046050ebfe45b
Chemin d’accès de l’application défaillante : C:\Users\Vincent\Downloads\SourceTreeSetup_1.6.13.exe
Chemin d’accès du module défaillant: C:\Users\Vincent\Downloads\SourceTreeSetup_1.6.13.exe
ID de rapport : 4c9c1fcd-b1f8-11e4-beda-08606e102980
Nom complet du package défaillant :

0 votes
Vincent Dupuy February 11, 2015

When I launch the .exe I have an Application Error ID 1000 (100) in the system event / error log. What is it ?

Ty for your help 

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 11, 2015

It's a very generic (and typically for windows, utterly useless) error message that means "the application crashed". We can't do much with that. Best guess is that you're on a version of Windows that can't run Sourcetree, or that the Sourcetree installer you are running is damaged in some way - try re-downloading it?

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 11, 2015

Check the system event / error log to see what is going wrong.  It might be worth trying to re-install it to see if that helps.

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