Sourcetree doesn't launch

The exe doesn't launch and I can't uninstall it. What do I need to do ?

3 answers

0 vote

Check the system event / error log to see what is going wrong.  It might be worth trying to re-install it to see if that helps.

When I launch the .exe I have an Application Error ID 1000 (100) in the system event / error log. What is it ?

Ty for your help 

It's a very generic (and typically for windows, utterly useless) error message that means "the application crashed". We can't do much with that. Best guess is that you're on a version of Windows that can't run Sourcetree, or that the Sourcetree installer you are running is damaged in some way - try re-downloading it?

Nom de l’application défaillante SourceTreeSetup_1.6.13.exe, version : 1.6.13.0, horodatage : 0x54c8c1b5
Nom du module défaillant : SourceTreeSetup_1.6.13.exe, version : 1.6.13.0, horodatage : 0x54c8c1b5
Code d’exception : 0xc0000417
Décalage d’erreur : 0x000c69d1
ID du processus défaillant : 0x112c
Heure de début de l’application défaillante : 0x01d046050ebfe45b
Chemin d’accès de l’application défaillante : C:\Users\Vincent\Downloads\SourceTreeSetup_1.6.13.exe
Chemin d’accès du module défaillant: C:\Users\Vincent\Downloads\SourceTreeSetup_1.6.13.exe
ID de rapport : 4c9c1fcd-b1f8-11e4-beda-08606e102980
Nom complet du package défaillant :

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Published Jan 23, 2018 in Sourcetree

Tip from the team: workflow and keyboard shortcuts

Supported Platforms macOS Sourcetree has a lot to offer and, like many developer tools, finding and using it all can be a challenge, especially for a new user. Everyone might not love ...

799 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you