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Sourcetree crashing on startup[Fault Module Name: KERNELBASE.dll] [Window 7]

Problem signature:
Problem Event Name: APPCRASH
Application Name: SourceTree.exe
Application Version: 1.7.0.32509
Application Timestamp: 56673584
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.23677
Fault Module Timestamp: 589c9a27
Exception Code: e0434352
Exception Offset: 000000000001a06d
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 367e
Additional Information 2: 367e805d0e7c1ec3f63b05bb5ce5c416
Additional Information 3: 01b0
Additional Information 4: 01b06619ef05f4f4afe735834ebd25cd

 

Please provide quick solution(Tried with old version of source tree also)

 

1 answer

0 votes
Mike Corsaro Atlassian Team Feb 20, 2018

Hello! We don't support version 1.7 anymore, could you try using the latest version (2.4.8)?

 

If the problem still persists, could you please link the Bugsplat issue submission id? Thanks!

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