Sourcetree crash after upgrade to 2.3.5

Sandeep I'm New Here Nov 22, 2017

After i upgraded my source tree it goes on to setup screen and after finishing it it just pops up a BugSplat screeen asking me to send the crash report.

I re-installed multiple times wiping off the old installation but no help. If I go back to an older version say 2.2.5 then it works fine.

1 answer

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Hi Sandeep, have you tried a clean install already? You can do that following the steps:

  1. Wipe Sourcetree preferences. 
  2. Uninstall Sourcetree (if it shows on the App&Features list)
  3. Backup then delete the directory below before proceeding with next step:
    • Navigate to C:\Users\<UserName>\AppData\Local and delete Sourcetree & Sourcetree-Settings folder
    • Navigate to C:\Users\<UserName>\AppData\Local\Atlassian and delete all Sourcetree Files/ folder.

4. Download SourceTree and install it. 

When you get the crash report, do you get any error message? If so, can you send us a screenshot? 

Have you checked the logs for possible errors? On Windows, the SourceTree log file is located at C:\Users\<username>\AppData\Local\Atlassian\SourceTree\sourcetree.log. Note that the AppData folder is hidden by default on Windows Explorer.

Let us know!

Ana

Sandeep I'm New Here Nov 28, 2017

Thanks. WIping the source tree preferences and re-installing helped

Glad to hear that Sandeep :)

Have a good day! 

Ana 

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