Sourcetree crash after upgrade to 2.3.5

After i upgraded my source tree it goes on to setup screen and after finishing it it just pops up a BugSplat screeen asking me to send the crash report.

I re-installed multiple times wiping off the old installation but no help. If I go back to an older version say 2.2.5 then it works fine.

1 answer

1 accepted

0 votes
Accepted answer

Hi Sandeep, have you tried a clean install already? You can do that following the steps:

  1. Wipe Sourcetree preferences. 
  2. Uninstall Sourcetree (if it shows on the App&Features list)
  3. Backup then delete the directory below before proceeding with next step:
    • Navigate to C:\Users\<UserName>\AppData\Local and delete Sourcetree & Sourcetree-Settings folder
    • Navigate to C:\Users\<UserName>\AppData\Local\Atlassian and delete all Sourcetree Files/ folder.

4. Download SourceTree and install it. 

When you get the crash report, do you get any error message? If so, can you send us a screenshot? 

Have you checked the logs for possible errors? On Windows, the SourceTree log file is located at C:\Users\<username>\AppData\Local\Atlassian\SourceTree\sourcetree.log. Note that the AppData folder is hidden by default on Windows Explorer.

Let us know!

Ana

Thanks. WIping the source tree preferences and re-installing helped

Glad to hear that Sandeep :)

Have a good day! 

Ana 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Oct 23, 2018 in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

844 views 3 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you