Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Sourcetree compatible windows server

We are using windows 8 citrix server and are using sourcetree client to connect to bitbucket . But we are unable to do so. We can see the sourcetree screen asking for login credentials. But after entering the credentials we are not able to login . I want to know is it beacuse of incompatible server with the sourcetree application.login error.PNG

1 answer

1 accepted

0 votes
Answer accepted
Ana Retamal Atlassian Team Feb 09, 2018

Hi Sneha, we've seen this error before and users could fix it doing the following:

  1. Perform a clean uninstall following the steps:

    1. Wipe Sourcetree preferences.
    2. Uninstall Sourcetree (if it shows on the App&Features list)
    3. Backup then delete the directory below before proceeding with next step:
      • Navigate to C:\Users\<UserName>\AppData\Local and delete Sourcetree & Sourcetree-Settings folder
      • Navigate to C:\Users\<UserName>\AppData\Local\Atlassian and delete all Sourcetree Files/ folder.
  2. In your computer, go to Control Panel > Network and Internet > Internet Options. Go to the Privacy tab and set the Internet zone setting slider all the way down to "Accept All Cookies".
  3. Install the app, register/login and then when done turn the setting back to whatever it was before.

Let us know if this worked for you!

Best regards,


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Sourcetree for Windows - CVE-2019-11582 - Remote Code Execution vulnerability

A vulnerability has been published today in regards to Sourcetree for Windows.  The goal of this article is to give you a summary of information we have gathered from Atlassian Community as a st...

5,011 views 0 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you