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Sourcetree asks me for registration on every start! Proposed fixes do not help!


So I install sourcetree (3.4.10 latest as of time of this post it installed to %localappdata%/Sourcetree/), go through the registration, punch in my details using Bitbucker server. So far so good. I add my repositories. Close the application.
Start it again.
The same registration window appears asking me for the same info!!!

Sometime I can close it and start it twice where it doesn't ask me and the third time the registration dialog appears.

So I deleted the whole %localappdata%/Atlassian/ folder, un-installed the app, and re-installed, exactly the same problem.

The application doesn't add the "AgreedToEULA" to the user.config, so I added it manually in the following fashion:

 <setting name="AgreedToEULA" serializeAs="String">
<setting name="AgreedToEULAVersion" serializeAs="String">

 Still even after I add it manually and I start the application, I get the registration dialog.


Here is my manually modified user.config

<?xml version="1.0" encoding="utf-8"?>
<setting name="MainWindowWidth" serializeAs="String">
<setting name="MainWindowHeight" serializeAs="String">
<setting name="MainWindowState" serializeAs="String">
<setting name="MainWindowLeft" serializeAs="String">
<setting name="MainWindowTop" serializeAs="String">
<setting name="GitWhichOne" serializeAs="String">
<setting name="AllowModifyConfigFiles" serializeAs="String">
<setting name="DefaultFullName" serializeAs="String">
<value>My Name</value>
<setting name="DefaultEmail" serializeAs="String">
<setting name="LastOpenTabIndex" serializeAs="String">
<setting name="SSHClientType" serializeAs="String">
<setting name="ProxyServerMode" serializeAs="String">
<setting name="HgWhichOne" serializeAs="String">
<setting name="EnableGitSupport" serializeAs="String">
<setting name="EnableHgSupport" serializeAs="String">
<setting name="MainWindowScreenDeviceName" serializeAs="String">
<value />
<setting name="GitSystemPath" serializeAs="String">
<value>C:\Program Files\Git</value>
<setting name="HgSystemPath" serializeAs="String">
<value />
<setting name="SidebarIsOpen" serializeAs="String">
<setting name="AgreedToEULA" serializeAs="String">
<setting name="AgreedToEULAVersion" serializeAs="String">

This is driving me insane and makes Sourcetree almost useless to me. Please help.

1 answer

1 accepted

2 votes
Answer accepted

OK, after much putsing around, I fixed the issue by myself.

Here is a possible fix if you are reading this from the future:

Delete all Sourcetree folders (two of them) under %localappdata%/Atlassian

Even though my real bitbucket is my company's server, when I launched SourceTree and it asked to register for the 1000th time, this time I chose this bitbucket account and authenticated myself via MS Edge.

After authentication, funnily, even after having deleted all of SourceTree files, my entreprise account was still in SourceTree! So I proceed to delete both accounts from "tools/options/authentication" and restart.

And the app stops asking me for registration on startup!

So I go in and manually add my account via "tools/options/authentication"

Et voilà!

Phani Sudhabathula
I'm New Here
I'm New Here
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Nov 18, 2023

Did exactly this. Worked like a charm.

Thank you James.

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