It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Sourcetree 2.4.8 won't open, can't reinstall

Trying to open Sourcetree on Windows 10 does nothing (no process in task manager). I tried uninstalling Sourcetree, deleting the Atlassian folder in Appdata, and reinstalling from the latest download, but the installer won't start. 

Adding the setting specified in this question did nothing to fix the problem.

Atlassian staff have posted in a number of support topics around this issue that it was fixed in 2.3.5, but I had this problem with the latest 2.4.8 version...

Anyone have any ideas on how to fix it?

1 answer

0 votes
Ana Retamal Atlassian Team Mar 22, 2018

Hi Robert! Can you check your logs and tell us if you find any errors? On Windows, the SourceTree log file is located at C:\Users\<username>\AppData\Local\Atlassian\SourceTree\sourcetree.log

Let us know!


Hi Ana,

The log file is empty.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Sourcetree for Windows - CVE-2019-11582 - Remote Code Execution vulnerability

A vulnerability has been published today in regards to Sourcetree for Windows.  The goal of this article is to give you a summary of information we have gathered from Atlassian Community as a st...

4,955 views 0 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you