SourceTree install issue Edited

Does anyone at Atlassian care about helping customers?

 

I am having issues completing the install of SourceTree on a Windows PC 

I get to the  Atlassian account - it logs me into Atlassian and shows me the License and the install process stops???

Our Company is paying BIG $$$$ for your enterprise tools - where the heck is the support? 

 

1 answer

0 vote
Mike Corsaro Atlassian Team Jun 21, 2017

Hello! Could you post a screenshot of the point in which the install stops? Thanks!

Mike Corsaro Atlassian Team Jun 21, 2017

So, we don't actually use licenses with SourceTree anymore -- you'll need to click "Use an existing account" I think you can login using the details you used to get to the "MyAtlassian" page.

Nope tried that too. Our Company uses Google Enterprise and it does not recognize it.  If your not using licenses then why does the install ask for it? 

Mike Corsaro Atlassian Team Jun 21, 2017

Got it. In that case, go ahead and click the "Go to My Atlassian" and make a new Atlassian Account. Once you login, you'll never need to login again and your login details are not related to the details you'll need to clone your repos. Enterprise account support will be coming soon.

 

Here's a some more info about why we have the account:

https://blog.sourcetreeapp.com/2016/02/22/sourcetree-update-atlassian-account-git-lfs-support-ui-refresh-and-more/

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 30, 2018 in Sourcetree

Tip from the team: configuring Git or Mercurial in Sourcetree

Supported Platforms macOS Windows To make using Sourcetree as simple yet powerful as possible we embed (bundle) dependencies such as Git, Git LFS, and Mercurial. We strive to keep these...

570 views 1 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you