Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

SourceTree hangs on installtion register account screen

Inputting username and password to register the account starts a loop that seems to do nothing.  After waiting for significant time I have udpated the password a number of times but the response in the installer is the same.  That sucks.

1 answer

0 votes
Ana Retamal Atlassian Team May 03, 2018

Hi Ken! Are you on Windows or Mac? If you're on Windows, make sure Internet Explorer is updated to the latest version as Sourcetree relies on it for authentication. If you're still having issues, send us a screenshot or a screencast of your logging attempt, so we can see what happens and continue helping you.

Kind regards!

Ana

Reverted to gmail login and got past the issue.  I'm not sure what the current version of Internet Explorer is since MS has gone a different direction with their browser in Windows 10.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

3,402 views 4 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you