SourceTree first use

Mark Scott March 12, 2016

Hey all,

Trying to get SourceTree working on my home machine using an existing account.  Installed from scratch, opening for the first time:

1) I accept the license agreement

2) Click the Use Existing Account button

The page is not found...

Capture.JPG

 

What is wrong???

1 answer

3 votes
Timothy
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March 12, 2016

Probably a networking / proxying error?

Mark Scott March 12, 2016

Indeed.  Firefox & Chrome were working fine, but IE was not connecting.

netsh winsock reset and ipconfig /flushdns did not work, as described in http://answers.microsoft.com/en-us/windows/forum/windows_vista-networking/connected-to-internet-but-internet-explorer-and/4d16a7a7-59e0-4f59-92e9-0d22161569d4?auth=1

In the end, resetting all the Advanced settings for IE fixed it

http://answers.microsoft.com/en-us/ie/forum/ie10-windows_8/ie-10-is-not-workin-with-windows-8-internet/f2e8a751-f7af-4323-a887-32475ee4e404

Thanks for the fresh perspective Tim!!

Shaheem Price March 14, 2016

I have the same problem and can't get past the "Log in to your Atlassian account" screen. I have tried the two options Mark lists in his comment but neither solved my issue.

Sourcetree previously worked, but last week I had to reset my Windows password due to company policy, I also reinstalled source tree.

Is there a way I can manually enter my proxy settings, or change the browser to use Chrome. Chrome is set as the default browser on my machine.

I have notice the following in the Sourcetree.exe.config file:

<setting name="ProxyServerMode" serializeAs="String">

Is there a tag for setting userid and password and does it affect the sign up screen?

Shaheem Price March 14, 2016

My apologies, solved my issue.

Seems our proxy setup changed from manual settings to automatic configuration. I still had the manual settings in my Lan settings. Chrome though worked.

honziik May 9, 2016

I had same issue due to corporate proxy, editing "ProxyServerMode", "ProxyServer" and "ProxyPort" in SourceTree.exe.config solved it. In my case it looks like this:

 <setting name="ProxyServerMode" serializeAs="String">
<value>http</value>
</setting>
<setting name="ProxyServer" serializeAs="String">
<value>localhost</value>
</setting>
<setting name="ProxyPort" serializeAs="String">
<value>3128</value>
</setting>

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