SourceTree doesn't install on Win10

[Gordon Grant]

Hi

I am trying to install SourceTree 2.3.1.0 on Windows10 without success. When I select the button, the popup is blank (see screenshot). I am a local admin on the device.

I have tried the following:

• Added https://id.atlassian.com as a Trusted Site
• Security Level is Medium
• Rebooted many times and tried again

It works on another Win10 device on my network so I know that we can successfully load that login page.

Does anyone have any more ideas please? 

Thanks in advance.

[Gordon Grant]

No joy :-(

[Mikael Sandberg]

Your best bet is trying to figure out why IE is blocking https://id.atlassian.com. There is also an issue logged for it, SRCTREEWIN-7949, check it out and also add yourself as a watcher in case there is a workaround or a fix for it.

[Gordon Grant]

Alas Mikael, after 3.5hours it is still blank :-(

My Win10 laptop on the same network installed it fine, so it doesn't seem to be an issue with our network access to Atlassian.

Any other ideas? Can I try an older version to see if that works?

[Mikael Sandberg]

Here is a link to the download archive if you want to try an older version, https://www.sourcetreeapp.com/download-archives

[Mikael Sandberg]

Checkout this thread and see if it helps, https://community.atlassian.com/t5/Sourcetree-questions/Can-t-login-during-Install-Windows-7-on-corporate-environment/qaq-p/636213/jump-to/first-unread-message

[Gordon Grant]

Hi

Thanks for the suggestion, but alas it still doesn't work.

Gordon

[Mikael Sandberg]

You may want to give it a bit of time, for some reason that seems to solve it, https://community.atlassian.com/t5/Sourcetree-questions/Use-an-existing-account-window-is-blank/qaq-p/643924