SourceTree doesn't install on Win10 Edited

Hi

I am trying to install SourceTree 2.3.1.0 on Windows10 without success. When I select the button, the popup is blank (see screenshot). I am a local admin on the device.

I have tried the following:

It works on another Win10 device on my network so I know that we can successfully load that login page.

Does anyone have any more ideas please? 

Thanks in advance.

SourceTree_Install_Error.JPG

3 answers

Hi

Thanks for the suggestion, but alas it still doesn't work.

Gordon

 

SourceTree_Install_Error2.JPG

Mikael Sandberg Community Champion Sep 25, 2017

You may want to give it a bit of time, for some reason that seems to solve it, https://community.atlassian.com/t5/Sourcetree-questions/Use-an-existing-account-window-is-blank/qaq-p/643924

Alas Mikael, after 3.5hours it is still blank :-(

 

My Win10 laptop on the same network installed it fine, so it doesn't seem to be an issue with our network access to Atlassian.

 

Any other ideas? Can I try an older version to see if that works?

Mikael Sandberg Community Champion Sep 25, 2017

Here is a link to the download archive if you want to try an older version, https://www.sourcetreeapp.com/download-archives

Mikael Sandberg Community Champion Sep 26, 2017

Your best bet is trying to figure out why IE is blocking https://id.atlassian.com. There is also an issue logged for it, SRCTREEWIN-7949, check it out and also add yourself as a watcher in case there is a workaround or a fix for it.

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