SourceTree - Hosted Repositories window is empty

[sipitai]

Hi everyone,

I've just downloaded SourceTree and added my BitBucket account, but when I try to clone a repository I've been given access to, the Hosted Repositories window is empty.

If I go to the BitBucket website and clone the repository from there it works fine, but for some reason the SourceTree client just isn't picking up the list of repositories I have access to.

I'm not getting any error messages of any kind.

Does anyone have any idea what I need to change / double check to get this working?

[Balazs Szakmary]

On the top right of the Hosted Repositories window, there is an "Edit accounts" button. Click that and make sure you have an entry for your BitBucket account.

[sipitai]

Yes I do. Details are as follows: Hosting Service: BitBucket Host URL: https://bitbucket.org Username: [correct username entered] Login Status: Password OK Preferred Protocol: SSH Show Private Repositories: [checked]

[Balazs Szakmary]

Can you try with HTTP? And/or, check your (company's) firewall settings. It might be that something blocks the transfer.

[sipitai]

I've tried with 'Preferred Protocol' set to both HTTPS and SSL, but neither option appears to make any difference. I'm not behind a company firewall, I just have a standard 4 port router and Windows 7 - neither have any special configuration. Although I haven't set up any special rules on the computer or the router for SourceTree either. Would that be worth trying?

[Balazs Szakmary]

Check the Windows firewall, it might be blocking it. You could also try bypassing the router. Something is definitely blocking the traffic.

[sipitai]

I just tried turning off Windows Firewall, and enabled DMZ on my router for my local IP. However I'm still getting the problem.

[Terrence Drumm]

I been having the same problem I found it was because of a repository that was over the 2gb limit ( accidentally committed files that didn't need to go). Must be some bug that causes it not to display any repository if one is read only. It Seems to be only a Windows issue as my mac didn't have the same problem.

[sipitai]

Thanks for the info. Although in my case I have access to 10 or so repositories, some of which are < 10MB, and none of them show up in my Hosted Repositories window.

[Ana Lerma]

Did you ever find the solution?? The same thing is happening to me

[Brian Peacock]

There's no mention of the OS that SourceTree is installed on and wonder if that is a factor?  In my workplace, we have at least two machines that are having the same issue, both Windows 10 1607 build.  It seems to work OK on a Windows 7 machine so possibly some config issue on Windows 10? 

[Ana Lerma]

In my case, the problem was to do with permissions. The Bitbucket administrator changed some settings and it was fixed.

[sipitai]

I never did find a solution.

After a bit of Googling I came to the conclusion that SourceTree doesn't show all the repositories you have access to by default. Instead it only shows specific repositories based on the owner, permissions, etc. Which would fit in with the solution you've described.

I stopped using SourceTree shortly after posting this question, so I stopped search for a solution.

Assuming I'm right, they just need to add some more finely tunable settings for which repositories do or don't show up in the list.

FYI - I'm on Windows 7.