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SourceTree 2.4.8 hangs on login Edited

I'm running Win 10 and SourceTree 2.4.8. I can login through https://id.atlassian.com, but when login in with SourceTree, it hangs. There's no related issues in the event viewer.

2 answers

0 votes
Ana Retamal Atlassian Team Feb 28, 2018

Hi Eduardo, can you check if you're on the latest version of Internet Explorer? Sourcetree relies on it for the authentication part, and we've seen it causing this issue before. 

Let us know!

Ana 

Ana,

I have the exact same issue. I have an active Atlassian account. I am trying to install SourceTree for the first time on my Windows 10 Pro machine. It is patched to the latest version. Internet Explorer is also patched to the latest version. I can log into the https://id.atlassian.com website with IE, Edge, and Chrome without issue. I have also tried clearing the c:\users\<username>\AppData\local\SourceTree folder, as mentioned in other posts, and have no success.

What else can be done? I would like to start using SourceTree.

-Brian

Ana Retamal Atlassian Team Mar 09, 2018

Hi @Brian Whelan! So what happens in your case? Do you get a blank screen? An error message?

Is there any more information in the logs?

Let us know!

Ana

Hi Ana, my Internet Explorer version is 11.1770.14393.0 with which I can login in https://id.atlassian.com 

Thanks.

Hello,

I've managed to solve the issue by copying the file accounts.json (AppData\Local\Atlassian\SourceTree) from another computer I have with SourceTree installed.

Took the tip from the question "SourceTree 2.4.8 Offline Installation", in which it is suggested to install an older version of SourceTree just to create the accounts.json file.

Thanks.

Ana Retamal Atlassian Team Mar 19, 2018

Happy to hear you figured it out, Eduardo! Have a good day :)

Ana

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