Source tree doesn't start on Windows 10

budik21 October 7, 2017

I am not able to run SourceTree, the problem has occured after install the W10 Anniversary Edition. 

Tell the true, I am pretty dissapointed with application behavior. No problem is visible, no error message is displayed, it only doesn't work. 

Maybe for Apple users is this behavior OK, but definitely not for me.. If something doesn't work, it _MUST_ display some error message., Without this is nobody able to solve it!

Here is my stacktrace, hard mined from user profile (why Install procedure doesn't ask me, where I'd like to place the instalation)?

ERROR [2017-10-07 13:05:49,868] [1] [SourceTree.Accounts.AccountManager] [.ctor] - Unable to load accounts
System.NullReferenceException: Odkaz na objekt nen�astaven na instanci objektu.
v SourceTree.Host.Bitbucket.BitbucketHost.GetCanonicalUri(IConfigurationManager configurationManager)
v SourceTree.Host.Bitbucket.BitbucketHost.get_CanonicalUrl()
v SourceTree.Accounts.LegacyAccountPersistenceService.ConvertFromHostedAccounts(IEnumerable`1 hostedAccounts)
v SourceTree.Accounts.LegacyAccountPersistenceService.LoadAccounts()
v SourceTree.Accounts.AccountManager.LoadHostedAccounts()
v SourceTree.Accounts.AccountManager..ctor(IDvcsManager dvcsManager, IDispatcher dispatcher, IInstanceManager instanceManager, IWebManager webManager, IInteractionsManager interactionsManager, IConfigurationManager configurationManager, IHostManager hostManager, IHostUiManager hostUiManager, IAuthenticationUIManager authenticationUiManager, INotificationsManager notificationsManager, IEnumerable`1 persistenceServices)
ERROR [2017-10-07 13:05:50,349] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied
ERROR [2017-10-07 13:05:50,565] [1] [SourceTree.App] [OnStartup] - Failed to start
System.NullReferenceException: Odkaz na objekt nen�astaven na instanci objektu.
v SourceTree.Notifications.NotificationsManager.SetOwner(NotificationDialogWindow notificationWindow)
v SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](NotificationDialogWindow notificationWindow, Tuple`2 customAction, VistaTaskDialogIcon icon)
v SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](String title, String message, Tuple`2 customAction, String cancelLabel, String suppressionSetting, Action`1 suppressionChangedAction, Object contentControl, String contentCommandLabel, Action contentAction)
v SourceTree.Notifications.NotificationsManager.ShowNotificationDialogWithYesConfirmation(String title, String message, String details)
v SourceTree.Configuration.WpfSpellCheckerPreFlightCheck.Run()
v SourceTree.AppRoot.RunPreFlightChecks()
v SourceTree.AppRoot.OnStartup(StartupEventArgs e)
v SourceTree.App.OnStartup(StartupEventArgs e)

 

1 answer

0 votes
minnsey
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 11, 2017

Hi

We will have a fix released shortly, please see https://jira.atlassian.com/browse/SRCTREEWIN-7898 for immediate workarounds.

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