Refreshing Remote Repositories Failed

bv520bit April 23, 2017

An error occurred while trying to refresh remote repositories for your account (...). You can view the server's response below.

 

Error Contents

Could not authorize request with the available token. Please re-authenticate.

 

 

12 answers

0 votes
zmoha3230 November 15, 2018

Anyone has the solution for this issue ?

0 votes
fgsveto_sph October 3, 2018

Same here, with macOS High Sierra 10.13.6 with Sourcetree 2.7.6.

Disappointing that this still hasn't been fixed for over a year now.

0 votes
Raluca Drian September 17, 2018

I'm facing the same problem, macOS High Sierra 10.13.5 and Sourcetree 2.7.6(177).

0 votes
Illia Smirnov July 28, 2018

I have IMac and MacBook Pro. Both of them have MacOS High Sierra 10.13.5, both of them have SourceTree v.2.7.6 (177). With IMac everything cool, but MacBook have issue to refreshing remote repositories

0 votes
joeyscarim July 10, 2018

same here, sourcetree 2.7.6 (177)

 

I got this working again by going to preferences -> accounts -> edit... and connecting again. 

 

Hoping that it stays connected 

joeyscarim July 11, 2018

it doesnt stay connected. 🤦‍♂️

0 votes
pp_luke June 11, 2018

This is happening again as of Sourcetree 2.7.6 (177) :(

0 votes
rami_dutto June 6, 2018

Same problem! Is annoying! macOS Sierra Version 10.12.6 and Sourcetree 2.7.4(175)

0 votes
Artem Belenkov June 1, 2018

Same problem macOS High Sierra version 10.13.3 (17D47) and Sourcetree version 2.7.4(174). 

0 votes
Deepak_Ingole May 3, 2018

I am also getting same issues on macOS High Sierra version 10.13.4 (17E202) and Sourcetree version 2.7.3(169). 

Thank you. 

0 votes
Dexter Wang April 14, 2018

same problem. I've had dozens of different authentication issues and am probably going to give up bitbucket, despite the generous private repositories. 

0 votes
Joe Jiang March 19, 2018

I have the same problem, I am using version 2.7.1 on Mc OS Sierra. It failed completely to load projects from remote repository(bitbucket). My suspicion is the problem might be related to the recent change that username cannot be used to logged into bitbucket anymore.

0 votes
Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 1, 2017

Hi! What SourceTree version are you using? There was an issue recently where some users were getting that error message, it was reported at SRCTREE-4595 and SRCTREE-4708. It's been fixed in the latest SourceTree version.

If you're still having problems, can you let me know:

  • SourceTree version
  • Operating system 
  • Do you have a Github account added to SourceTree?

Cheers,

Ana

Adriana Cortes December 3, 2017

Hi, i just downloaded the last version 2.6.3a and this error message appears. I have a github account added to Sourcetree.

I am using a OS X El Capitan 10.11.6.

bv520bit December 6, 2017

I've solved this problem.
Do not use the same account name

我已经解决了这个问题
不要使用相同的账户名称

Femina Brahmbhatt March 16, 2018

 I am having same issue what to do I am using latest version 2.7.1 and I am using OS X EL CAPTAIN 10.12.6

Gurinder Randhawa March 26, 2018

I'm having same issue working with SourceTree 2.7.1 and macos sierra 10.12.6

bit_biraz April 20, 2018

Same Prob Here. This is not expected that sourcetree has released a version without doing any QA test. We are very disappoint. Its has already taken my 2days development time.

Aleksandr Namaniuk May 21, 2018

Same issue! MacOs version: 10.13.4 (17E199) and SourceTree version: 2.7.3 (169)

pp_luke June 11, 2018

Sourcetree 2.7.6 (177) and macOS High Sierra 10.13.5 (17F77) - it's happening again.

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