Redirected to Blank White Screen After Installing Sourcetree with Login to Existing Account

[Michael Lewis]

After Installing Sourcetree on Windows 7,downloading the license key I get asked to sign into my existing account, when doing so I am redirected to a blank white screen. I read others online that have had this issue, I tried adding atlassian as a trusted site, lowered the security level in IE, but the only thing that changed when doing so was that I was stuck then on the redirect page. Any suggestions on how I can get past the login in order to use Sourcetree? I am able to get into other products such as Bitbucket, Jira, Hipchat, without issues, just for some reason I can get passed the login to existing account in order to use Sourcetree

[minnsey]

Hi, this can happen when there are restrictiosnon use of Internet Explorer or the version of IE installed is old.

Are you able to log in directly to https://id.atlassian.com using Internet Explorer ?

If the problem persists please raise a ticket at https://jira.atlassian.com thanks, where we will be able to help you further.

[Michael Lewis]

Thanks for the reply back, yes I can login with IE, it seems like this issue relates to SCTREEWIN-4741 that was already reported