Problem on installing SourceTree 2.3.1.0

[Hassine ALLAYA]

Hello Everyone,

I'm on Windows 10. When i double-click the setup file, the icon of SourceTree is added immediately on my desktop. When i try to open it, nothing happens.

I displayed the logfile, and i find the error message below: 

ERROR [2017-09-28 10:19:44,786] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied
ERROR [2017-09-28 10:19:44,946] [1] [SourceTree.App] [OnStartup] - Failed to start
System.NullReferenceException: La référence d'objet n'est pas définie à une instance d'un objet.
à SourceTree.Notifications.NotificationsManager.SetOwner(NotificationDialogWindow notificationWindow)
à SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](NotificationDialogWindow notificationWindow, Tuple`2 customAction, VistaTaskDialogIcon icon)
à SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](String title, String message, Tuple`2 customAction, String cancelLabel, String suppressionSetting, Action`1 suppressionChangedAction, Object contentControl, String contentCommandLabel, Action contentAction)
à SourceTree.Notifications.NotificationsManager.ShowNotificationDialogWithYesConfirmation(String title, String message, String details)
à SourceTree.Configuration.WpfSpellCheckerPreFlightCheck.Run()
à SourceTree.AppRoot.RunPreFlightChecks()
à SourceTree.AppRoot.OnStartup(StartupEventArgs e)
à SourceTree.App.OnStartup(StartupEventArgs e)
ERROR [2017-09-28 10:19:55,337] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied
ERROR [2017-09-28 10:19:55,477] [1] [SourceTree.App] [OnStartup] - Failed to start
System.NullReferenceException: La référence d'objet n'est pas définie à une instance d'un objet.
à SourceTree.Notifications.NotificationsManager.SetOwner(NotificationDialogWindow notificationWindow)
à SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](NotificationDialogWindow notificationWindow, Tuple`2 customAction, VistaTaskDialogIcon icon)
à SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](String title, String message, Tuple`2 customAction, String cancelLabel, String suppressionSetting, Action`1 suppressionChangedAction, Object contentControl, String contentCommandLabel, Action contentAction)
à SourceTree.Notifications.NotificationsManager.ShowNotificationDialogWithYesConfirmation(String title, String message, String details)
à SourceTree.Configuration.WpfSpellCheckerPreFlightCheck.Run()
à SourceTree.AppRoot.RunPreFlightChecks()
à SourceTree.AppRoot.OnStartup(StartupEventArgs e)
à SourceTree.App.OnStartup(StartupEventArgs e)

Please help me find the problem, thanks

[Ana Retamal · Accepted solution]

Hello Hassine! This is a known issue, they were talking about it on this thread. To solve it, please navigate to the config file location (C:\Users\{USERNAME}\AppData\Local\Atlassian\SourceTree.exe_{RANDOM_GUID}\2.3.1.0\user.config) and find the following line:

<setting name="AutomaticallyCleanUpDictionaryFiles" serializeAs="String"> <value>True</value> </setting>

Make sure that value is set to True.

Let us know if that worked for you!

Cheers,Ana

[Ana Retamal]

Hello! As an update for this question, we have just started the progressive rollout of Sourcetree v2.3.5.0 which includes a fix for this issue. You should be prompted to upgrade sometime over the next 14 days or, alternatively, you can download the update directly from https://downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-2.3.5.0.exe

Have a nice day!

Ana