Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Password to Bitbucket seems to fail and then locks access repeatedly

I am using SourceTree v3.0.15 and Bitbucket Server 5.15.0. My password seems correct and SourceTree works for a time. Then I execute an operation with the remote and I get an 'authentication failed' error and my account is locked. In BB, my account is still logged in and functioning. I log out, log back in, see that it is locked and re-enter the password with the CAPTCHA and clear the lock. Back in SourceTree, I clear all the passwords from Tools > Options > Authentication and also clear any cached credentials in Windows Credential Manager. Re-attempt the operation and the Git Credential Manager pops up, I enter the password again and the operation is fine. Some time later, this whole cycle will repeat. What is killing my password and locking my account?

2 answers

Hi @CJ Bourn ,

Were you able to find root cause of the issue? One of my colleague is also facing this same issue.



And we are using LDAP on our BB Server against the Active Directory of our domain.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

5,709 views 4 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you