It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

No way to enter password on first time installation

Folks,

when running Sourcetree for the first time, I'm guided through some setup steps. I went to the Atlassian website to create an account and then clicked 'Use an existing account' in the setup window. It opens a web interface where I can enter my e-mail address and click 'Continue'. But no field to enter my password comes up. Only thing is that the 'Continue' button changes to 'Log-in'.

When opening the log-in web page in a browser, a password field comes up.

1 answer

0 votes
Ana Retamal Atlassian Team May 01, 2018

Hi Nikolaus! Can you give us some more information so we can troubleshoot this issue for you?:

  1. What happens when you click on Log-in? 
  2. Are on Windows or Mac? (If you're on Windows, make sure Internet Explorer is updated to the latest version as Sourcetree relies on it for authentication).
  3. Can you send a screenshot of the step where you get stuck?

Kind regards!

Ana

Hello Ana. Thanks a lot for the answer! I found the solution today: After I moved Sourcetree from the desktop to the Applications folder (I am on macOS), it worked as expected. This is the first time I experienced problems when starting an app from the desktop.

Kind regards,

Nikolaus

Ana Retamal Atlassian Team May 03, 2018

Thanks for sharing this with us @Nikolaus Gerteis! Glad it's working for you now :)

Have a good day,

Ana

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Sourcetree

Sourcetree for Windows - CVE-2019-11582 - Remote Code Execution vulnerability

A vulnerability has been published today in regards to Sourcetree for Windows.  The goal of this article is to give you a summary of information we have gathered from Atlassian Community as a st...

4,989 views 0 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you