My sourcetree installer is hanging on the log in screen

I am trying to reinstall sourcetree and when I get to the stage 'Login to your atlassian account' after I enter my credentials the screen just hangs indefinitely.

I know my credentials are correct because I can log in to MyAltassian account on Chrome and also on Internet Explorer. I have already updated my IE and I can login from IE as well. 

How can I get past this step and successfully install sourcetree??

1 answer

0 vote

Hi Amanda, do you get a blank screen? Or is there a spinner loading forever? 

Which Sourcetree and OS version are you using?

Cheers!

Ana

Ana, I'm having the same issue. 

Sourcetree installer: SourceTreeSetup-2.4.7.0

Windows 10 Home

I'm behind a firewall and strict internet communications rules imposed by IT.

Is it possible for me to get an off-line installer?

Regards,

Gary

Hi @Gary Anson, can you upgrade Internet Explorer to the latest version? Sourcetree relies on it for authentication and we've seen that previous version causes issues. 

Regarding the offline installer, we don't have one yet. The team announced that they're working on creating an MSI for Sourcetree for Windows, but we don't have an ETA for this yet.

Let us know if you have any questions!

Cheers,

Ana

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 11, 2018 in Sourcetree

Tip from the team: debugging Sourcetree

Supported Platforms macOS Windows If you're reading this and it's not just educational… we know you're unhappy right now and apologize for that   We're dedicated to improving yo...

657 views 9 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you