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My friend (account email is sfanonymous123@gmail.com) can't log in

Lane Davis Nov 30, 2017
When she tries to log in using Sourcetree, she is told she sent a malformed request.

1 answer

0 votes
Ana Retamal Ortiz Atlassian Team Dec 01, 2017

Hi Lane! We'll need more info to know why is this happening:

  1. Which Sourcetree and OS version is she using?
  2. Is this happening during registration, or is she trying to authenticate for a new repo?
  3. Can she try logging in directly in the browser (if she uses Windows, she needs to try IE)? 
  4. Can you send a screenshot of this error message she's getting?

Cheers :)

Ana

Lane Davis Dec 01, 2017

Hey Ana,

Thanks for the response! My friend actually figured things out. Just in case it's useful for anyone else, here's what we did:

 

  1. Since Sourcetree was opening IE windows for login, we assumed that the issue must be with something in IE.
  2. We went into IE and deleted all history/cookies.

 

After doing this, Sourcetree successfully let us log in.

 

Cheers to you and your great community!

Lane

Ana Retamal Ortiz Atlassian Team Dec 01, 2017

Hi Lane, glad to hear that! And thanks for sharing your solution, this is how the Community grows! 😄

Have a good day!

Ana

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