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My friend (account email is can't log in

When she tries to log in using Sourcetree, she is told she sent a malformed request.

1 answer

0 votes
Ana_Retamal Atlassian Team Dec 01, 2017

Hi Lane! We'll need more info to know why is this happening:

  1. Which Sourcetree and OS version is she using?
  2. Is this happening during registration, or is she trying to authenticate for a new repo?
  3. Can she try logging in directly in the browser (if she uses Windows, she needs to try IE)? 
  4. Can you send a screenshot of this error message she's getting?

Cheers :)


Hey Ana,

Thanks for the response! My friend actually figured things out. Just in case it's useful for anyone else, here's what we did:


  1. Since Sourcetree was opening IE windows for login, we assumed that the issue must be with something in IE.
  2. We went into IE and deleted all history/cookies.


After doing this, Sourcetree successfully let us log in.


Cheers to you and your great community!


Ana_Retamal Atlassian Team Dec 01, 2017

Hi Lane, glad to hear that! And thanks for sharing your solution, this is how the Community grows! 😄

Have a good day!


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