My friend (account email is sfanonymous123@gmail.com) can't log in

[Lane Davis]

When she tries to log in using Sourcetree, she is told she sent a malformed request.

[Ana Retamal]

Hi Lane! We'll need more info to know why is this happening:

1. Which Sourcetree and OS version is she using?
2. Is this happening during registration, or is she trying to authenticate for a new repo?
3. Can she try logging in directly in the browser (if she uses Windows, she needs to try IE)? 
4. Can you send a screenshot of this error message she's getting?

Cheers :)

Ana

[Lane Davis]

Hey Ana,

Thanks for the response! My friend actually figured things out. Just in case it's useful for anyone else, here's what we did:

1. Since Sourcetree was opening IE windows for login, we assumed that the issue must be with something in IE.
2. We went into IE and deleted all history/cookies.

After doing this, Sourcetree successfully let us log in.

Cheers to you and your great community!

Lane

[Ana Retamal]

Hi Lane, glad to hear that! And thanks for sharing your solution, this is how the Community grows! 😄

Have a good day!

Ana