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Login issue with Sourcetree

Hi Team,


Few of our organisation users are facing issue with Sourcetree while cloning source code from Bitbucket through https://.

They are asked for their credential number of times, also getting below error in source tree (version 2.6.9)

Command: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks -c credential.helper= -c credential.helper="C:/Users/abc/AppData/Local/ATLASS~1/SOURCE~1/GIT_EX~1/GIT-CR~1.EXE" ls-remote https://<bitbucket repository.git>


Error: fatal: HttpRequestException encountered.

   An error occurred while sending the request.

remote: Invalid username or password. If your organization manages your account or you've enabled two-step verification, create an app password to log in:

fatal: Authentication failed for 'https://<bitbucket repository.git>'


But rest of the other users are able to access via same steps and setting.


A solution /workaround would be highly appreciated.

1 answer

0 votes
Daniel Eads Atlassian Team Aug 08, 2018

Hi Mona,

There do seem to be some issues currently with Microsoft's Git Credential Manager (GCM). Uninstalling GCM should resolve the issue you're seeing. There are a few ways to go about doing this but the process documented here should help out.

After that, git should allow you to store credentials in the gitconfig itself. 


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