Login Problems

[Alvin Cunanan]

Hi,

I have successfully updated my SourceTree to version 2.1.2.5. However, when I'm clicking the 'Use an existing account' only white page displays. Supposed to be a login screen, right? Hope  you could assist me on this issue I have.

[Ana Retamal]

Hi Alvin ! This issue has already been reported at  SRCTREEWIN-7949. There are a few workarounds listed in that page, can you try them and let us know if they worked for you?

Also, I recommend you to watch the bug ticket to get notifications about any updates or workarounds that might arise.

Cheers,
Ana

[Ana Retamal]

This new workaround has been posted recently:

From a working install collect the accounts.json and passwd files.

Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Let us know if it works for you!

Best regards,

Ana