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Hi,

I have successfully updated my SourceTree to version 2.1.2.5. However, when I'm clicking the 'Use an existing account' only white page displays. Supposed to be a login screen, right? Hope  you could assist me on this issue I have.

 

sourcetreebug.jpg

 

 

 

 

 

 

1 answer

0 votes
Ana Retamal Atlassian Team Sep 26, 2017

Hi Alvin ! This issue has already been reported at  SRCTREEWIN-7949. There are a few workarounds listed in that page, can you try them and let us know if they worked for you?

Also, I recommend you to watch the bug ticket to get notifications about any updates or workarounds that might arise.

Cheers,
Ana

Ana Retamal Atlassian Team Oct 06, 2017

This new workaround has been posted recently:

From a working install collect the accounts.json and passwd files.

Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Let us know if it works for you!

Best regards,

Ana

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