I am having trouble installing Sourcetree due to the 'Use an existing account' window failing to authenticate me.
I've tried things that usually fix the problem:
- Installed Fiddler to debug what the installer was trying to load, then added https://id.atlassian.com, https://auth.atlassian.com, https://*.atlassian.com to Trusted Sites in IE.
- Disabled IE's popup blocker
- Cleared IE's cache
- Ensured that I am able to log in via id.atlassian.com using IE
- Uninstalled, rebooted and reinstalled the application
However, none of these usual suspects are working this time. Specifically, I am stuck at the point where I've entered my e-mail and password and submitted them. The progress circle never finishes. I am using version 126.96.36.199. How do I fix this?
Hi Anders! If you're on Windows, this issue has been reported at SRCTREEWIN-7949. There are a few workarounds listed in that page, can you try them and let us know if they worked for you?
Also, I recommend you to watch the bug ticket to get notifications about any updates or workarounds that might arise.
Supported Platforms macOS Windows To make using Sourcetree as simple yet powerful as possible we embed (bundle) dependencies such as Git, Git LFS, and Mercurial. We strive to keep these...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs