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Installation stuck at 'Use an existing account' prompt

Hi,

I am having trouble installing Sourcetree due to the 'Use an existing account' window failing to authenticate me.

I've tried things that usually fix the problem:
- Installed Fiddler to debug what the installer was trying to load, then added https://id.atlassian.com, https://auth.atlassian.com, https://*.atlassian.com to Trusted Sites in IE.
- Disabled IE's popup blocker
- Cleared IE's cache
- Ensured that I am able to log in via id.atlassian.com using IE
- Uninstalled, rebooted and reinstalled the application

However, none of these usual suspects are working this time. Specifically, I am stuck at the point where I've entered my e-mail and password and submitted them. The progress circle never finishes. I am using version 2.3.1.0. How do I fix this?

1 answer

0 votes
Ana Retamal Atlassian Team Sep 26, 2017

Hi Anders! If you're on Windows, this issue has been reported at  SRCTREEWIN-7949. There are a few workarounds listed in that page, can you try them and let us know if they worked for you?

Also, I recommend you to watch the bug ticket to get notifications about any updates or workarounds that might arise.

Cheers,
Ana

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