Installation stuck at 'Use an existing account' prompt


I am having trouble installing Sourcetree due to the 'Use an existing account' window failing to authenticate me.

I've tried things that usually fix the problem:
- Installed Fiddler to debug what the installer was trying to load, then added,, https://* to Trusted Sites in IE.
- Disabled IE's popup blocker
- Cleared IE's cache
- Ensured that I am able to log in via using IE
- Uninstalled, rebooted and reinstalled the application

However, none of these usual suspects are working this time. Specifically, I am stuck at the point where I've entered my e-mail and password and submitted them. The progress circle never finishes. I am using version How do I fix this?

1 answer

0 votes

Hi Anders! If you're on Windows, this issue has been reported at  SRCTREEWIN-7949. There are a few workarounds listed in that page, can you try them and let us know if they worked for you?

Also, I recommend you to watch the bug ticket to get notifications about any updates or workarounds that might arise.


Suggest an answer

Log in or Join to answer
Community showcase
Brian Ganninger
Published Jan 23, 2018 in Sourcetree

Tip from the team: workflow and keyboard shortcuts

Supported Platforms macOS Sourcetree has a lot to offer and, like many developer tools, finding and using it all can be a challenge, especially for a new user. Everyone might not love ...

231 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot