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I want to make a support request

Stefan
Rising Star
Rising Star
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December 21, 2018

and all i can find is the link to the ***** community support page (and I nearly posted confident information).

I'm extremely angry and annoyed.

And then I get this error message from the "Help us improve form"...

Oops! Something went wrong...
There was a problem submitting your feedback, likely due to the configuration of this form. You might want to contact the site owner to let them know about this issue.

2 answers

1 vote
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 21, 2018

Hi Stefan,

Sorry to hear there have been frustrations with getting support from Atlassian.   As @Bastian Stehmann mentioned, support for Soucetree is handled entirely in Community.  So even going to support.atlassian.com and selecting that product will route your request here to our forums.

I am interested to learn more though about the first error you found that gave you the error of :

Oops! Something went wrong...
There was a problem submitting your feedback, likely due to the configuration of this form. You might want to contact the site owner to let them know about this issue.

This looks like a feedback form collector.   Could you let me know what page you found this on?  I suspect this is a bug with the way your account likely has a stale cookie to our bug tracker jira.atlassian.com/issues   There is a know problem where having an old cookie to this site can cause that specific feedback error.  You could correct this by either clearing your cookies for that site entirely, OR you can visit the dashboard of that site first https://jira.atlassian.com/secure/Dashboard.jspa and then try to submit feedback again on that page.

Regards,

Andy

1 vote
Bastian Stehmann
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 21, 2018

Hi @Stefan,

I can understand your anger when you want to get help and can not find where to do so.

You can always try to get some help here, but if you want to reach out to the Atlassian Support this the link https://support.atlassian.com/contact/#/

Stefan
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
December 21, 2018

I don't think so:

What can we help you with? ---> Technical issues and bugs

Which product is this for? --> Sourcetree

Found a bug or have a question?

Ask a question now

And now I'm in the community again...

2018-12-21 11_17_42-Contact Atlassian Support.png



Bastian Stehmann
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 21, 2018

Never tried this before for SourceTree. Maybe there is no direct support by Atlassian,  as this is free and you do not have any support agreement like you have when buying a Jira license for example. 

But I will try to get an Atlassian here.

Bastian Stehmann
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 21, 2018

As I thought, SourceTree support is only available via community. 

https://blog.sourcetreeapp.com/2017/05/09/sourcetree-support-moving-to-atlassian-community/

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