It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I stil can't log into my Atlassian account despite resetting my password numerous times

I am resetting my password and am then entering my username (email address) and the new password. Still getting an error message saying invalid username/password. Am I being firewalled out? I have tried entering my username as just my name without the email address.

1 answer

0 votes
Ana Retamal Atlassian Team Jul 14, 2017

Hi Susan! Username and email address are different things, some of our services will require a username while others will ask for your email address. Where are you trying to log in? Keep in mind that:

  • Atlassian account ( requires email address
  • Sourcetree requires username
  • Bitbucket Cloud requires email address
  • Bitbucket Server, it depends on your setup - if you're not using LDAP then you need your username

Let us know so we can continue helping you!

Best regards,



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Sourcetree for Windows - CVE-2019-11582 - Remote Code Execution vulnerability

A vulnerability has been published today in regards to Sourcetree for Windows.  The goal of this article is to give you a summary of information we have gathered from Atlassian Community as a st...

4,955 views 0 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you