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I don't know why the window of Sourcetree doesn't see =(

When I start the program happen this:

evidence1.jpgevidence2.jpg

 evidence1.jpg 

1 answer

0 votes
Ana Retamal Atlassian Team Sep 03, 2018

Hi Yasbet, welcome to the Community :) 

We've seen some users with a similar, have you tried the solutions provided in this Community thread already?

Let us know if this helps you!

Kind regards,

Ana

 

PS: That's a very cute wallpaper!

I try to delete file at the folder called "appdata", and add a property to file user.config with this:

<setting name="AutomaticallyCleanUpDictionaryFiles" serializeAs="String">
<value>True</value>
</setting>

 

But nothing happened, I don´t know what I´ll do.  Help me please! 

Ana Retamal Atlassian Team Sep 05, 2018

Hi Yasbet! Have you already tried disabling hardware acceleration for all WPF, this has solved the issue for other users. Seems like there are some issues with the video drivers. Set the following registry key to a DWORD of 1:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Avalon.Graphics\DisableHWAcceleration

In, addition have you tried the following:

  • Make sure your video drivers are up-to-date
  • Try running Sourcetree in compatibility mode
  • Try running Sourcetree with overridden high DPI settings

Let us know!

Ana

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