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How to log in during windows installation ...

Starting a new installation of SourceTree on windows PC (Windows10), I'm getting error : Log in to continue - Log in with Atlassian account Something went wrong while attempting to validate your credentials.

I've got an answer from support : If you're on Windows, make sure you have Internet Explorer updated to the latest version, as Sourcetree relies on it for authentication. 

I've got the folowing version of Internet Explorer and Edge navigators nad I can't update them because I'm not administrator.

Is there a solution to log in or to bypass login when it is not possible to update my browsers ?




1 answer

0 votes
Ana Retamal Atlassian Team Oct 22, 2018

Hi Frederic!

Can you confirm you're using your Atlassian account to register Sourcetree?

Can you try to log in to using Internet Explorer with the same credentials and see if you get any error? 

Let us know!


Hi Ana,

Thanks for your answer.

I did a test on all browsers that I have and I confirm that I can log in with my attlasian account everywhere. There is no error at all.


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