Help : "Fatal: UriFormatException encountered." when trying to clone

My issue occurred when I tried to open my repo in SourceTree for the first time of the day (yesterday, everything was ok). It was impossible to open it (nothing happened when trying to). So I wanted to make a nice cleanup : I made a backup of my local repo, deleted the bookmark and tried to clone back the project.

As you can see in the title, I encountered a weird message : "Fatal: UriFormatException encountered." My URL is nothing special : https://myName@bitbucket.org/myTeam/myProject.git. Neither my name, my team or my project has any special characters : they all have only classical letters from 'a' to 'Z', no accent or whatever. I don't have any port in the URL either (when I googled the error message, I saw this could be a problem).

I tried to uninstall SourceTree and reinstall it, it did NOT work (still the same message). I tried to uninstall SourceTree and reinstall previous version, it did NOT work. I tried to clone the same project from my account but on my teammate's computer, and it DID work. But still, I can't have it on my computer, which is an issue.

I don't really know what to do next... Is there a way to fully uninstall SourceTree on my computer and delete all references ? I just made an uninstall from Control Panel but I don't know if it's enough.

Or is there any other solution ?

Thanks in advance

1 answer

0 vote

Hi Léa, can you try uninstalling SourceTree following these steps:

  1. Wipe SourceTree preferences
  2. Uninstall SourceTree.
  3. Backup then delete the directory below before proceeding with next step
    • Navigate to C:\Users\<UserName>\AppData\Local and delete SourceTree & SourceTree-Settings folder
    • Navigate to C:\Users\<UserName>\AppData\Local\Atlassian and delete all SourceTree Files/Folder.
  4. Download the latest SourceTree and install it. 

Let us know if this helped!

Cheers,

Ana

Thank you for your advice but unfortunately it didn't work.

Hi, I'm Léa's teammate and I can confirm. We tried it twice, and we still have the same issue. Can we send you a log or anything to help you ?

If we don't have a solution quickly, I guess we're gonna need to format the computer...

Thanks for your help though.

Cheers.

Hi, I have the same issue. Were you able to solve it?

Unfortunately, the only way we could solve this was to actually format the computer and reinstall Windows. It worked, but as you can imagine, it has a few disadvantages...

Good luck with that !

Jeez, that's crazy. Ok, thanks for your your response!

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