It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Download file SourceTreeSetup-2.1.2.5.1499714821- EXE? ZIP?

I clicked the SourceTree download link for Windows. The resulting file was "SourceTreeSetup-2.1.2.5.1499714821", which is neither an EXE nor a ZIP file.

The file can be opened in 7ZIP, so structurally it is an archive, and if the ".exe" extension is added it appears to start running but an error popup reports "Installation has failed" and "Failed to extract installer".

Note that I was never prompted to provide an Atlassian account, which I'd understood would be required. If that's the case it never got that far.

This occurred in a Win 7 Pro installation with group policy restrictions on where executable content can be located. I copied the above file to one of the allowed folders prior to running it.

Of course it could be running afoul of other restrictions, such as extracting content to a folder where I don't have write access, or attempting to update the registry, etc., etc..

Am I missing something here?

1 answer

0 votes
Ana Retamal Atlassian Team Jul 11, 2017

Hi Daniel! Your initial issue is known to be happening to users that were using Internet Explorer to download the file. If you try a different one, the file should be downloaded with the right extension. 

Regarding the installation, SourceTree needs to be installed in %LocalAppData%, if the installer is not able to access it, the installation will fail.

Let us know if you need any further assistance!

Cheers,

Ana

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Sourcetree

Sourcetree for Windows - CVE-2019-11582 - Remote Code Execution vulnerability

A vulnerability has been published today in regards to Sourcetree for Windows.  The goal of this article is to give you a summary of information we have gathered from Atlassian Community as a st...

4,989 views 0 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you