Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,295,101
Community Members
 
Community Events
165
Community Groups

Credentials not recognized

Hello,

I can connect to Bitbucket online, I can pull information from a repository with Sourcetree, but when I want to push my files it doesn't work... Here is the error:

 

git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks push -v --tags --set-upstream origin master:master
Logon failed, use ctrl+c to cancel basic credential prompt.
remote: Invalid username or password

 

I tried a hundred times and it doesn't work.. I changed my password, everything... 

 

What should I do ?

 

Best

 

 

1 answer

0 votes
Ana Retamal Atlassian Team Oct 29, 2019

Hi @SylvainBAT ,

Thanks for reaching out! The error says that you're using an invalid username or password, can you double-check they work when you log into Bitbucket via the browser? Are you logging in with Bitbucket credentials, or are you using the Google log in?

For troubleshooting purposes, have you tried pushing using the command line? 

Let us know!

Ana

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Sourcetree

Bug Fix: Sourcetree for Windows authentication error when updating to app password

Hello Sourcetree users!!! With the recent removal of Bitbucket Cloud account passwords for app passwords (please see our Bitbucket Cloud community post for details on why we made this change for se...

60,913 views 127 26
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you