Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Crash after install Edited

Just installed 2.7.4 (175) on MacOS (10.13.4 (17E202).

Immediately after installing it crashes.  And every time thereafter!

And apparently SourceTree no longer provides technical support!  Nice!

How do I downgrade SourceTree?

Here is the crash log:

Process: Sourcetree [69058]
Path: /Applications/Sourcetree.app/Contents/MacOS/Sourcetree
Identifier: com.torusknot.SourceTreeNotMAS
Version: 2.7.4 (175)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Sourcetree [69058]
User ID: 501

Date/Time: 2018-06-06 01:01:26.114 -0700
OS Version: Mac OS X 10.13.4 (17E202)
Report Version: 12
Bridge OS Version: 3.0 (14Y664)
Anonymous UUID: D078B0AE-FCF9-EC54-B33F-49859772B6F9

Sleep/Wake UUID: E772965A-9AA8-4552-83FC-910A616C37EF

Time Awake Since Boot: 1200000 seconds
Time Since Wake: 220000 seconds

System Integrity Protection: enabled

Crashed Thread: 1 Dispatch queue: com.apple.root.default-qos

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [0]

Application Specific Information:
dyld: in dlopen()

2 answers

Tried downgrading to 2.7.1.  Now it wont work either.  I'm guessing the new version (2.7.4) poisoned some settings files.  

Here is the crash log:

Process: Sourcetree [69387]
Path: /Applications/Sourcetree 2.app/Contents/MacOS/Sourcetree
Identifier: com.torusknot.SourceTreeNotMAS
Version: 2.7.1 (159)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Sourcetree [69387]
User ID: 501

Date/Time: 2018-06-06 01:10:09.202 -0700
OS Version: Mac OS X 10.13.4 (17E202)
Report Version: 12
Bridge OS Version: 3.0 (14Y664)
Anonymous UUID: D078B0AE-FCF9-EC54-B33F-49859772B6F9

Sleep/Wake UUID: E772965A-9AA8-4552-83FC-910A616C37EF

Time Awake Since Boot: 1200000 seconds
Time Since Wake: 220000 seconds

System Integrity Protection: enabled

Crashed Thread: 9 Dispatch queue: com.apple.root.default-qos

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [0]

 I guess its time to go back to the command line for `git`.

0 votes
Manju Atlassian Team Jun 06, 2018

We are investigating the crash. There seems to be an issue loading and reading repo avatars. We will soon have an update on this. In the meanwhile, feel free to remove the ImageCache folder under ~/Library/Application Support/SourceTree/

Thanks for your patience! 

Manjunath
Sourcetree Mac Developer

Thank you for the response, however even after removing the ImageCache folder, SourceTree 2.7.1 is still broken.  Installation of 2.7.4 is now preventing any previous version from working either.

SOURCETREE IS STILL COMPLETELY NONFUNCTIONAL!

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

3,419 views 4 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you