Crash after install

[Kevin Shaw]

Just installed 2.7.4 (175) on MacOS (10.13.4 (17E202).

Immediately after installing it crashes.  And every time thereafter!

And apparently SourceTree no longer provides technical support!  Nice!

How do I downgrade SourceTree?

Here is the crash log:

Process: Sourcetree [69058]
Path: /Applications/Sourcetree.app/Contents/MacOS/Sourcetree
Identifier: com.torusknot.SourceTreeNotMAS
Version: 2.7.4 (175)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Sourcetree [69058]
User ID: 501

Date/Time: 2018-06-06 01:01:26.114 -0700
OS Version: Mac OS X 10.13.4 (17E202)
Report Version: 12
Bridge OS Version: 3.0 (14Y664)
Anonymous UUID: D078B0AE-FCF9-EC54-B33F-49859772B6F9

Sleep/Wake UUID: E772965A-9AA8-4552-83FC-910A616C37EF

Time Awake Since Boot: 1200000 seconds
Time Since Wake: 220000 seconds

System Integrity Protection: enabled

Crashed Thread: 1 Dispatch queue: com.apple.root.default-qos

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [0]

Application Specific Information:
dyld: in dlopen()

[Manju]

We are investigating the crash. There seems to be an issue loading and reading repo avatars. We will soon have an update on this. In the meanwhile, feel free to remove the ImageCache folder under ~/Library/Application Support/SourceTree/

Thanks for your patience! 

Manjunath
Sourcetree Mac Developer

[Kevin Shaw]

Thank you for the response, however even after removing the ImageCache folder, SourceTree 2.7.1 is still broken.  Installation of 2.7.4 is now preventing any previous version from working either.

SOURCETREE IS STILL COMPLETELY NONFUNCTIONAL!

[Kevin Shaw]

Tried downgrading to 2.7.1.  Now it wont work either.  I'm guessing the new version (2.7.4) poisoned some settings files.  

Here is the crash log:

Process: Sourcetree [69387]
Path: /Applications/Sourcetree 2.app/Contents/MacOS/Sourcetree
Identifier: com.torusknot.SourceTreeNotMAS
Version: 2.7.1 (159)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Sourcetree [69387]
User ID: 501

Date/Time: 2018-06-06 01:10:09.202 -0700
OS Version: Mac OS X 10.13.4 (17E202)
Report Version: 12
Bridge OS Version: 3.0 (14Y664)
Anonymous UUID: D078B0AE-FCF9-EC54-B33F-49859772B6F9

Sleep/Wake UUID: E772965A-9AA8-4552-83FC-910A616C37EF

Time Awake Since Boot: 1200000 seconds
Time Since Wake: 220000 seconds

System Integrity Protection: enabled

Crashed Thread: 9 Dispatch queue: com.apple.root.default-qos

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [0]

[Kevin Shaw]

 I guess its time to go back to the command line for `git`.