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Connecting Source Tree to Bitbucket Server Fails for credentials for version 2.5.0 onwards

Good afternoon 


I've recently updated SourceTree from version 2.4.8 to the latest version and have found that for any version 2.5.0 or after I am unable to connect SourceTree to my BitBucket server instance. Downgrading SourceTree immediately resolves the problem.

The error I receive is:

"Failed to check login for user [username] Insufficient authentication credentials. Sourcetree was unable to find a password for user 'username' at 'HOSTNAME'"

We're using Bitbucket version: 5.9.0 and attempting to use Basic authentication over HTTPS.

Any help or advice on how to resolve would be great!


1 answer

1 accepted

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Answer accepted
Mikael Sandberg Community Leader Jun 26, 2018

There is an issue logged for this, SRCTREEWIN-8743, and it looks like they are working on fixing it.

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