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Cannot recieve verificatoin email required for login


My colleague has recently started and we are trying to set up an Atlassian ID so that we can install sourcetree, however the verification email is not arriving. We have checked the spelling of the email address, and tried the resend button, however it is still not arriving.

Any help with this matter would be great,


Thank you,


1 answer

0 votes
Ana Retamal Atlassian Team Feb 27, 2018

Hi Kesav, can you confirm that have you checked the spam folder? If it's not there and your colleague is still not receiving the confirmation email, we'll need to open a Support ticket so we can investigate why is this happening?

Best regards!


Hi Ana / Team,

Thank you for your quick help!! Bitbucket Cloud Support team resolved the issue for the ticket #BBS-73314Email received finally!!

Ana Retamal Atlassian Team Mar 02, 2018

Glad to hear that, Kesav! 

Have a good day :)


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