It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot recieve verificatoin email required for login


My colleague has recently started and we are trying to set up an Atlassian ID so that we can install sourcetree, however the verification email is not arriving. We have checked the spelling of the email address, and tried the resend button, however it is still not arriving.

Any help with this matter would be great,


Thank you,


1 answer

0 votes
Ana Retamal Atlassian Team Feb 27, 2018

Hi Kesav, can you confirm that have you checked the spam folder? If it's not there and your colleague is still not receiving the confirmation email, we'll need to open a Support ticket so we can investigate why is this happening?

Best regards!


Hi Ana / Team,

Thank you for your quick help!! Bitbucket Cloud Support team resolved the issue for the ticket #BBS-73314Email received finally!!

Ana Retamal Atlassian Team Mar 02, 2018

Glad to hear that, Kesav! 

Have a good day :)


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Sourcetree for Windows - CVE-2019-11582 - Remote Code Execution vulnerability

A vulnerability has been published today in regards to Sourcetree for Windows.  The goal of this article is to give you a summary of information we have gathered from Atlassian Community as a st...

4,935 views 0 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you