Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot login to my account to view Remote Repositories


When I go to SourceTree, my remote repositories don't show. When I refresh my remote repositories from SourceTree's Repositories Browser, I get a dialog saying "Refreshing Remote Repositories failed", and provides me a "Sign In" button.

After I sign in (correctly) to my account the sign-in page/window is blank and nothing happens. No spinning cursor, nothing. Just a blank window. (The attached screenshot is displayed AFTER I signed in to my account.)

This happens all the time I try to view my remote repositories.

SourceTree 2.7.6

OS X 10.11.6


Screen Shot 2018-11-18 at 2.51.36 PM.png

2 answers

1 accepted

0 votes
Answer accepted

I was trying to login using SSH, but SourceTree did not found my SSH key. My keys are stored in a folder other than in the system's .ssh folder, so I had to manually copy the keys to the ~/.ssh folder.

Somehow I managed to receive this message when I tried to login for the 24t time.


Screen Shot 2018-11-18 at 3.16.34 PM.png

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

7,267 views 5 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you