Cannot install SourceTree on Windows 10

[Anna Bakhanova]

I'm trying to install SourceTree 2.3.5.0 on Windows 10. I see a small splash screen and the SourceTree icon reappears on Desktop, but nothing else happens. SourceTree won't start up. I'm getting following errors:

From sourcetree.log:

ERROR [2017-11-01 14:05:48,149] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied

From events log:

1) Application: SourceTree.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.InvalidCastException at MS.Win32.Penimc.UnsafeNativeMethods.CoCreateInstance(System.Guid ByRef, System.Object, Int32, System.Guid ByRef) at MS.Win32.Penimc.UnsafeNativeMethods.CreatePimcManager() at MS.Win32.Penimc.UnsafeNativeMethods.get_PimcManager() at System.Windows.Input.PenThreadWorker+WorkerOperationGetTabletsInfo.OnDoWork() at System.Windows.Input.PenThreadWorker+WorkerOperation.DoWork() at System.Windows.Input.PenThreadWorker.ThreadProc() at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.ThreadHelper.ThreadStart()

2) SourceTree.exe 2.3.5.0 59d5304e KERNELBASE.dll 10.0.10240.17643 59c09c85 e0434352 000000000002a1c8 19ac 01d353122145860b C:\Users\Hanna\AppData\Local\SourceTree\app-2.3.5\SourceTree.exe C:\Windows\system32\KERNELBASE.dll d4c5ed3a-9758-45e8-8103-34a9ef457692

I tried to remove everything under C:\Users\Hanna\AppData\Local\Atlassian and C:\Users\Hanna\AppData\Local\SourceTree but that didn't help.

[Ana Retamal]

Hi Anna! You can find the solution in this other Community thread, it's the answer proposed by Mike Corsaro:

Please navigate to the config file location (C:\Users\{USERNAME}\AppData\Local\Atlassian\SourceTree.exe_{RANDOM_GUID}\2.3.1.0\user.config) and find the following line:

<setting name="AutomaticallyCleanUpDictionaryFiles" serializeAs="String">

   <value>True</value>

</setting>

Make sure that value is set to True

Let us know if it worked for you!

Cheers,

Ana

[Anna Bakhanova]

Unfortunately, this doesn't help.