Can't update to version of Sourcetree from Version 1.9

I have successfully upgraded to SourceTree 2.3.1.0 on my local development laptop that is running windows 10 however when I tried to do the same update on my production server that is running Windows Server 2012 R2 I'm having an issue that I can't get around.

On my prod server I get to the second step which is "License Agreement" and when I click on "Use an existing account" I get a popup that is blank. The first time that I ran this I got an error message that said something about adding "id.atlassian.com" to my Trusted Sites in IE. I did that and then come back to re-run the install and it gives me the blank screen.

I've also changed my default web browser to be Firefox in the hopes that it would do something different with the popup but nothing.

Please help.

1 answer

0 vote

Hi Jim, this issue with the blank screen was reported in our bug tracker at SRCTREEWIN-7244. Our developers are rolling a fix, but if you haven't been prompted for the upgrade yet you can use the following workaround:

From a working install collect the accounts.json and passwd files.

Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Note that in order to be in compliance with the Atlassian EULA you must ensure the email address used in the file is valid, yours and associated with a valid Atlassian account.

For the future keep in mind that if you do a search within the Atlassian Community first you might be able to find the solution to your problem much faster, as it might have already been asked for another user :) 

Let us know if you need any further assistance! 

Cheers,

Ana

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Brian Ganninger
Published Jan 23, 2018 in Sourcetree

Tip from the team: workflow and keyboard shortcuts

Supported Platforms macOS Sourcetree has a lot to offer and, like many developer tools, finding and using it all can be a challenge, especially for a new user. Everyone might not love ...

647 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you