Can't login > Can't install Sourcetree

Hi, I'm trying to install sourcetree, where one of the steps is to log in to your atlassian account. I entered my details but when I press login, the button always stays in a "loading" state and nothing happens.

I checked my details are correct as I could log in to my.atlassian.com

Is this a temporary auth service problem?

thanks

1 answer

1 accepted

This widget could not be displayed.

Hi Kristof! Are you on Windows? If so, can you upgrade Internet Explorer to the latest version?

After that, if you're still unable to log in, you can try the following:

  • Turn off compatibility mode in IE. To do that, open Internet Explorer, go to the Advanced options tab and click on Reset your Internet Explorer Settings
  • Check Delete personal settings
  • Change your Internet Explorer Security Zone Settings:
  1. Open IE, click on the gear
  2. Select "Internet Options"
  3. Select the "Security" tab
  4. Select "Custom Level" for Internet
  5. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
  6. Try logging into Sourcetree again

After logging in, follow steps 1-5, but reset the setting back to the previous option.

Let us know if this helps!

Cheers,

Ana

thanks, that worked.

Glad to hear that, have a nice day :)

Ana

Suggest an answer

Log in or Sign up to answer
Community showcase
Published May 30, 2018 in Sourcetree

Tip from the team: configuring Git or Mercurial in Sourcetree

Supported Platforms macOS Windows To make using Sourcetree as simple yet powerful as possible we embed (bundle) dependencies such as Git, Git LFS, and Mercurial. We strive to keep these...

883 views 2 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you