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Can't login during Install - Windows 7 on corporate environment

I'm trying to install the source tree,whenever i'm click on my existing login button/ my atlassian details button it is not going further step in installation.


can u please provide me solution asap,bcaz i'm trying these from last 15days.

1 answer

0 votes
Ana Retamal Atlassian Team Nov 01, 2017

Hi Chilaka, can you be more specific on what happens when you click on the login button? Are you getting a blank screen? Is the spinner loading forever? 

You also mentioned this is happening in your corporate environment. Have you tried by any chance a different network/environment? Are you behind a firewall?

Also, let us know which Sourcetree and OS version are you using.

Best regards,


Ana Retamal Atlassian Team Nov 02, 2017

Hi Chilaka, thanks for the screenshot :) 

This issue was reported in our bug tracker at SRCTREEWIN-7244. Our developers are rolling a fix, but if you haven't been prompted for the upgrade yet you can use the following workaround:

From a working install collect the accounts.json and passwd files.

Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Note that in order to be in compliance with the Atlassian EULA you must ensure the email address used in the file is valid, yours and associated with a valid Atlassian account.

For the future keep in mind that if you do a search within the Atlassian Community first you might be able to find the solution to your problem much faster, as it might have already been asked. This question for example has been asked in the Community repeatedly :)

Let us know if you need any further assistance!



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