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Can't install Sourcetree, always "Fail to check login for user...."


I've been trying to install sourcetree but for some reason I can't seem to pass the login step. I always get this message and I'm pretty sure my username and pwd is correct. Any ideas? Been googling and search this community but can't seem to find the answer

Thanks Untitled.jpg

1 answer

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1 vote
Answer accepted
Ana Retamal Atlassian Team May 08, 2018

Hi Januar! You're trying to login to Bitbucket Server, but you're providing a Bitbucket Cloud URL and username. You'll need to go back and select to login with your Atlassian account, then enter the same credentials you use for your Bitbucket Cloud account. 

Let us know if you need any further assistance :)


thank you, this solved the problem :)

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