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Can't Login to Atlassian Account After Installation


I am trying to set up an Atlassian ID so that I can install sourcetree through my work email, however the verification email is not arriving and I am currently using my personal email to set up this support ticket. I have checked the spelling of the email address, and tried the resend verification option for the email, however it is still not arriving. Even checked spam/junk email within my email and still have not seen anything. 

Any possible solution would be great.

1 answer

0 votes
Ana Retamal Atlassian Team Mar 15, 2018

Hi Kyron! As we need to know the affected email address in order to check in our system, I've created a Support ticket for you so you can send that information privately. You'll receive an email notification at your current email address soon, please follow the instructions in the ticket so we can help you with the resolution :)

Have a nice day!


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