It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Blank login screen during SourceTree installation

During SourceTree installation on a Windows 10 enterprise VM machine, when I click on the "Use an existing account", I get a blank (white) pop screen.

1 answer

1 accepted

0 votes
Answer accepted
Ana Retamal Atlassian Team Mar 07, 2018

Hi Mansour, this issue was reported in our bug tracker at  SRCTREEWIN-7244. Our developers rolled a fix, but if you haven't been prompted for the upgrade yet you can use the following workaround:

From a working install collect the accounts.json and passwd files.

Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Note that in order to be in compliance with the Atlassian EULA you must ensure the email address used in the file is valid, yours and associated with a valid Atlassian account.

Let us know if you need any further assistance!

Cheers,

Ana

Installing older version solved the problem. Later I upgraded to the latest version.

Thanks,

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Sourcetree

Sourcetree for Windows - CVE-2019-11582 - Remote Code Execution vulnerability

A vulnerability has been published today in regards to Sourcetree for Windows.  The goal of this article is to give you a summary of information we have gathered from Atlassian Community as a st...

4,902 views 0 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you