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Autorisation issue in SourceTree

andrii.shapoval
andrii.shapoval June 14, 2017

Every 30 seconds I have such popup http://prntscr.com/fj56sy.

My  settings:  http://prntscr.com/fjn5vb

Could anybody help me with the issue?  Thank you!!!

 

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andrii.shapoval
andrii.shapoval June 16, 2017

Unfortunately, it didn't help.

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Ana Retamal
Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 14, 2017

Hi Andrii, can you confirm which version of SourceTree and Windows are  you using? Did this start with some recent update?

Thanks!

Ana

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andrii.shapoval
andrii.shapoval June 14, 2017

SourceTree: 2.1.2.4

OS: Windows 10.

Thank!

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Ana Retamal
Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 15, 2017

Thanks for that! If you're using Mercurial, you can downgrade to the version 1.9 while this issue gets fixed.

If you're using Git, it might be worth it checking the Git Credential Manager and clean the saved credentials. Then when you start SourceTree again, it will ask you for the credentials again and it will save the right ones.

If this doesn't work, you can also try refreshing the OAuth token and resetting the Bitbucket password.

Let me know if this worked for you!

Regards,

Ana

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