SourceTree version 220.127.116.11 is unable to authenticate to bitbucket server after changing my Active Directory password.
So far I have tried solving the capthca, removing vault entry, accounts.Json file and passwd file but nothing seems to be working.
Following is from sourcetree.log file
ERROR [2017-09-08 14:15:30,127]  [SourceTree.ViewModel.CloneNewDialogViewModel+<CheckSource>d__197] [MoveNext] - Could not determine repository from: [server url], output was:
ERROR [2017-09-08 14:15:30,127]  [SourceTree.ViewModel.CloneNewDialogViewModel+<CheckSource>d__197] [MoveNext] - fatal: remote error: CAPTCHA required
Your Bitbucket account has been locked. To unlock it and log in again you must
solve a CAPTCHA. This is typically caused by too many attempts to login with an
incorrect password. The account lock prevents your SCM client from accessing
Bitbucket and its mirrors until it is solved, even if you enter your password
If you are currently logged in to Bitbucket via a browser you may need to
logout and then log back in in order to solve the CAPTCHA.
Visit Bitbucket at [server Url] for more details.
ERROR [2017-09-08 14:18:48,844]  [SourceTree.Exceptions.RemoteHostException] [.ctor] - Insufficient authentication credentials
ERROR [2017-09-08 14:18:48,892]  [SourceTree.Exceptions.RemoteHostException] [.ctor] - Failed to check login for user [User Name]
Hi Tewodros, I'm assuming you're able to access Bitbucket Server normally, just not able to connect SourceTree.
SourceTree for Windows uses the Git Credential Manager (GCM) to store credentials, can you check in there to make sure there are no remnants from the old credentials?
Also I would try wiping SourceTree preferences and, if none of the above works, a clean install of SourceTree:
Let us know how it goes!
Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events